Return & Refund Policy — Hayes Healing LLC
Thank you for shopping with Hayes Healing. Every piece we create is made with intention to inspire healing, empowerment, and community. We want you to love your purchase and feel comfortable wearing it with pride.
Eligibility for Returns
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Items must be returned within 30 days of delivery.
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The item must be unworn, unwashed, and in its original condition with all tags attached.
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Returns are not accepted for items marked as final sale or clearance.
Initiating a Return or Exchange
To start a return or exchange, please email support@hayeshealing.com with the following information:
Once your request is approved, you’ll receive detailed instructions on how to return the item.
Exchanges (for Sizing)
If your shirt doesn’t fit quite right, we’re happy to exchange it for another size (based on availability).
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The item must meet the return eligibility above.
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Customers are responsible for return shipping on the original item.
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Hayes Healing will cover the shipping cost for the replacement item once the return is received.
Refunds
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Refunds will be issued to the original payment method within 5–10 business days of receiving and inspecting your return.
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Shipping fees are non-refundable, unless the return is due to a damaged or incorrect item.
Defective or Incorrect Items
If you receive an incorrect or damaged item, please contact us within 7 days of delivery with a photo and your order details.
We’ll replace the item or issue a full refund (including shipping) at no cost to you.
Cancellation Policy
Orders may be canceled within 12 hours of placement. Once production or shipping has begun, cancellations are no longer available.
Contact Us
For questions or support, please reach out to us at:
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✨ By purchasing from Hayes Healing LLC, you agree to this Return & Refund Policy. We appreciate your support and your commitment to healing-centered living. ✨